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Vivid Seats Customer Support -- Vivid Seats Customer Support -- How can we help you today? -- Search our customer support knowledgebase Enter your search term here... Search New support ticket Check ticket status SPORTS CONCERTS THEATER Home Help Center Vivid Seats Knowledge Base Browse or search articles to find answers to your questions Knowledge base -- Using the Website General Information 12 What is Vivid Seats? What is the 100% Buyer Guarantee? Information regarding the coronavirus impact How does Vivid Seats obtain tickets for resale? How about tickets to sold-out events? What is the secondary market? What is a resale marketplace? See all 12 articles Shopping for Tickets 11 How do I search for and select tickets? Why can't I add more than one set of tickets to my shopping cart? Can I search by quantity, price, or seat location? The listing I want to order includes more tickets than I need. Why can’t I order a specific number of tickets? How are tickets on your site delivered? See all 11 articles Event Information 4 I’m bringing my small child with me to an event. Do I need to purchase a ticket for my child? Can I bring a camera, food, drinks, or lawn chairs to my event? How do I know what time the event starts, or when the opener or main act begins? What if I purchase tickets to a playoff game that does not occur? Ticket Listing Information 9 How do I determine the seat numbers for a ticket listing? Will my seats be side by side? I found two separate listings for tickets in the same section and row. If I purchase both sets, will the seats be together? What are “Email Delivery” and “Instant Download” tickets? Do I need to print these tickets? Do tickets ever include additional perks such as VIP amenities? What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? See all 9 articles Ticket Pricing 10 How are ticket prices determined? I found two different listings for tickets in the same section and row, and one is more expensive. Are these higher-priced tickets better? Can I contact the seller to negotiate the price of tickets? If I wait to buy, will ticket prices change? Does Vivid Seats offer deals or discounts? See all 10 articles Checkout & Payment 6 If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? When will my credit card be charged? What payment methods are accepted? Is it possible to split an order between multiple forms of payment? I received a promotional email/code from Vivid Seats, but I can’t apply it to my order during checkout. How do I use my promotional code? See all 6 articles General Ticket Information 8 The name on my ticket is not mine. Will I have issues at my event? The tickets I received are different from what I ordered. What happened? Can I bring a camera, food, drinks, or lawn chairs to my event? How do I know if the seller has confirmed my order? I received an order summary email after placing my order. Do I need to bring this to my event? See all 8 articles Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15 I still haven’t received my tickets. Will I get them before my event? My tickets are being shipped. When should I expect my tickets? I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order? What happens if I miss my UPS delivery? How do I change my shipping address? See all 15 articles Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery 13 What are Special Delivery Services? Why is there a delivery fee for Special Delivery? Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? How do I change the pickup name for my order? Why do I need to pick up my tickets? Can I receive them via email instead? See all 13 articles Flash Seats & Electronic Transfer 10 How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? How do I accept my Mobile Electronic Transfer tickets? I am having trouble “accepting” my Electronic Transfer, what should I do? What are “Flash Seats”? How do I know this is a secure method? What is Electronic Transfer? See all 10 articles Cancellation Policy 5 Can I cancel an order I’ve already placed? Will I get a refund if my event is rained out, postponed, or rescheduled? What do I do if my event is cancelled? How do I get my refund? Can I exchange my tickets for a different quantity, or for tickets to another date or event? What if I can no longer attend my event? Selling Tickets Listing Your Tickets 19 What are the requirements to list my tickets for sale? What types of tickets can I sell? What types can't I sell? Will I be charged for listing tickets on your site? I want to sell my tickets. Where do I begin? How do I know what section, row, and seat numbers to list for my tickets? See all 19 articles Your Active Ticket Listing 4 I just listed my tickets, what does the “House Review” status mean and why isn’t my listing showing on your website? What listing details can I edit after it’s up on the site? How do I renew my expired listing? I don't want to sell my tickets anymore. How do I remove my listing? Sold Tickets 2 My tickets sold, how do I confirm the sale? I no longer wish to sell these tickets. What do I do? Delivering the Tickets 5 Do I have to pay shipping fees? How do I get the tickets I sold to the buyer? How do I upload e-tickets? How do I ship hard stock tickets? Can I ship tickets using my own label or via a different carrier? Payment 2 What method does VividSeats.com use to pay me? How long will it take for me to receive payment? Creating and Managing Listings and Sales via the Vivid Seats Mobile App 4 How do I create a ticket listing in the mobile app? How do I maintain my listing via the Mobile App? What restrictions are there when using the Mobile App? How do I Confirm or Reject and Deliver Sales via the Mobile App? Selling Tickets for Tennessee Vols Home Games 0 Miscellaneous Information 3 How can I become part of the Large Seller Program? How do I change/edit my account email address and/or Paypal information? Can Vivid Seats purchase my tickets from me instead? Glossary of Common Industry Terms General Terms 29 Accessible/ADA Seating Aisle Seats Authorization Form Box Office Email Delivery See all 29 articles Event Specific Terms 3 Badge Grounds Admission Pass/Grounds Pass Shoots Twice (Hockey) Vivid Seats A full-service national event ticket marketplace. © 2019 Vivid Seats Ltd. All rights reserved. TRUSTe Site Verified Norton Secured...